Support Page

  • 1. What is Hard Boiled?
    Hard Boiled is a fine art gallery committed to making art accessible to everyone. We offer original works, prints, and reproductions at fair prices, focusing on creativity, inspiration, and inclusivity.

    2. How can I buy artwork?
    You can purchase art directly through our website. Each piece includes clear pricing, originals up to £200 and prints up to £50.

    3. Do you ship?
    Yes! All orders are shipped via Royal Mail. You’ll receive an email notification with tracking details once your item is dispatched.

    4. Can I return or exchange artwork?
    Due to the nature of art, we cannot accept returns or exchanges unless an item arrives damaged. If you have an issue, please contact us at support@hardboiledart.co.uk.

    5. Are your prices fixed?
    Yes. Our prices are set to make art accessible without inflated costs. Originals max at £200, and prints max at £50.

    6. How can I submit my art for consideration?
    We welcome artist submissions. For more information, please contact k.mclafferty@hardboiledart.co.uk.

    7. Do you offer gift cards or vouchers?
    Currently, we do not offer gift cards, but you can purchase any artwork as a thoughtful, ready-to-gift piece.

    8. Can I visit the gallery in person?
    Hard Boiled is primarily an online gallery. We may occasionally host exhibitions or pop-ups — sign up to our mailing list to stay informed.

    9. How do I contact you?
    For general inquiries, please email k.mclafferty@hardboiledart.co.uk.

  • At Hard Boiled, we strive to deliver your artwork safely and promptly.

    Shipping Method

    All orders are shipped via Royal Mail. Most items include tracking; however, smaller items may be sent without tracking. You will receive an email notification once your order has been dispatched.

    Processing Time

    Orders are typically processed and shipped within 3–5 business days. If there are any delays, we will contact you promptly.

    Shipping Costs

    Shipping costs are calculated at checkout and depend on the size and weight of your artwork.

    International Shipping

    We currently ship within the UK only.

    Delivery Issues

    If your order is lost or arrives damaged, please contact us immediately at k.mclafferty@hardboiledart.co.uk so we can resolve the issue.

    Accessibility

    We aim to make all aspects of purchasing and receiving art as smooth as possible. If you have any specific requirements or need assistance with your order, don’t hesitate to get in touch.

  • Return & Refund Policy

    Effective Date: 18 July 2025

    At Hard Boiled, each artwork and print is carefully handled, and many of our items are one-of-a-kind or produced in small, limited batches. For this reason, we do not accept returns or exchanges unless an item arrives damaged or faulty.

    1. Returns for Damaged or Faulty Items

    If your order arrives damaged, faulty, or incorrect, we will offer a full refund subject to the following conditions:

    • You must notify us within 5 days of receiving the item

    • You must provide clear photographic evidence of the damage or issue

    • The item must be unused and returned in its original packaging (where applicable)

    • Return postage is the customer’s responsibility

    Please contact us at support@hardboiledart.co.uk with your order number and photos.

    Once the return is approved, we will issue a refund to your original payment method within 7 working days of receiving the returned item.

    2. Items That Cannot Be Returned

    Due to the nature of our products, we do not accept returns for the following:

    • Change of mind

    • Buyer’s remorse

    • Slight variations typical of handmade or print-based processes

    • One-off artworks and custom-made pieces

    This does not affect your statutory rights.

    3. Cancellations

    We begin preparing orders promptly after purchase. If you wish to cancel an order, contact us as soon as possible at support@hardboiledart.co.uk.
    We cannot guarantee cancellation if the item has already been dispatched.

    4. Your Consumer Rights

    This policy complies with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which entitle UK customers to a refund if an item is faulty, not as described, or not fit for purpose.

    If you believe your consumer rights have not been upheld, please contact us, or refer to the Citizens Advice Consumer Helpline for further support:
    www.citizensadvice.org.uk

    5. Contact Us

    If you have any questions about this policy or your order, please email: support@hardboiledart.co.uk

  • Item deAt Hard Boiled, we work with Mixam to produce all of our prints, ensuring the highest quality for our customers.

    Print Quality

    • Our prints are professionally produced on premium paper for crisp detail and vibrant color.

    • Mixam follows strict quality standards to ensure each print looks as close to the original artwork as possible.

    Sizes & Format

    • Prints are available in a range of sizes suitable for home or office display.

    • All prints are carefully trimmed and finished with precision.

    Color Accuracy

    • Colors are matched as closely as possible to the original artwork using professional print processes.

    Shipping

    • All prints are shipped via Royal Mail.

    • Tracking is included when available; smaller items may be sent without tracking.

    For questions about our prints or their quality, contact us at support@hardboiledart.co.uk

  • Hard Boiled believes that art should be for everyone. We welcome artists whose work reflects creativity, passion, and a desire to inspire, regardless of background or profile.

    Pricing: Original works must not exceed £200, and prints must not exceed £50.

    If you are interested in working with Hard Boiled, please contact k.mclafferty@hardboiledart.co.uk for further information.

    At Hard Boiled, we believe sharing art matters more than marking it up. We look forward to seeing your work and making it accessible to a wider audience.

  • At Hard Boiled, we want everyone to enjoy our website and experience our work. Our site is built on Squarespace, which includes features to make content easier to access and navigate.

    If you encounter any difficulty accessing content or need assistance, please contact us at [your email address]. We will do our best to provide the information or support you need.

  • 1. Introduction
    Welcome to Hard Boiled. By using our website and purchasing our artwork, you agree to these Terms & Conditions. Please read them carefully.

    2. Artwork and Pricing

    • Originals are priced up to £200; prints are priced up to £50.

    • All prices are in GBP and include VAT where applicable.

    • We aim to make art accessible; pricing is fixed and fair.

    3. Ordering and Payment

    • Orders can be placed directly through our website.

    • Payment must be completed at the time of purchase via the available online payment methods.

    4. Shipping and Delivery

    • All orders are shipped via Royal Mail. Most items include tracking, but smaller items may be sent without tracking.

    • Orders are typically processed and shipped within 3–5 business days.

    • Hard Boiled is not responsible for delays once items have been dispatched.

    5. Returns and Refunds

    • Due to the nature of art, all sales are final unless an item arrives damaged or faulty.

    • If an item is damaged during transit, please contact k.mclafferty@hardboiledart.co.uk within 7 days of delivery with photos for a resolution.

    6. Intellectual Property

    • All artwork, images, and content on this website are the property of Hard Boiled or the respective artists.

    • You may not reproduce, distribute, or use any content without written permission.

    7. Liability

    • Hard Boiled is not liable for indirect, incidental, or consequential damages resulting from the use of our website or the purchase of artwork.

    8. Privacy

    • Your personal information is handled according to our Privacy Policy and is used only to process orders and communicate about your purchases.

    9. Contact
    For any questions about these Terms & Conditions, please contact:
    k.mclafferty@hardboiledart.co.uk

    10. Changes to Terms
    Hard Boiled reserves the right to update these Terms & Conditions at any time. Updated terms will be posted on this page.

  • Privacy Policy

    Effective Date: 18 July 2025

    This Privacy Policy sets out how Hard Boiled (“we”, “our”, or “us”) collects, uses, stores, and protects personal data when you visit our website, interact with us, or make a purchase from our online shop.

    We are committed to protecting your personal information and complying with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

    1. Who We Are

    Hard Boiled is an independent UK-based business operating an online gallery and shop. We are the “data controller” of your personal data under applicable data protection law.

    Contact details:
    Email: support@hardboiledart.co.uk

    2. What Personal Data We Collect

    We collect and process the following types of personal data:

    a) When You Place an Order:

    • Full name

    • Billing and shipping address

    • Email address

    • Phone number (optional)

    • Order details (products, value, delivery method)

    • Payment method (processed securely — we do not store card details)

    b) When You Contact Us:

    • Name and email address

    • Content of your message or enquiry

    c) Automatically via the Website:

    • IP address

    • Browser type and device information

    • Site usage and navigation (via analytics and cookies)

    3. How We Use Your Information

    We process your personal data for the following purposes:

    • To process and deliver your order

    • To provide order confirmations, tracking details, and updates

    • To respond to enquiries or customer service requests

    • To comply with legal and tax obligations (e.g. HMRC)

    • To protect our business from fraud or misuse

    • To improve website performance and customer experience

    We do not use your personal data for unsolicited marketing.

    4. Legal Bases for Processing

    Under the UK GDPR, we must have a lawful basis to process your data. We rely on the following:

    • Contractual necessity – to process and fulfil your order

    • Legal obligation – to retain records for tax and compliance

    • Legitimate interest – to respond to queries, ensure site security, and manage operations

    • Consent – where you explicitly opt in (e.g. for mailing lists)

    5. How Long We Keep Your Data

    We retain personal data only for as long as necessary:

    • Order and payment records: up to 6 years (for legal and tax purposes)

    • Customer enquiries: up to 12 months, unless needed longer

    • Analytics data: anonymised and retained according to provider policies

    After these periods, data is securely deleted or anonymised.

    6. Data Sharing and Disclosure

    We only share personal data with trusted third parties who help us operate our business securely and efficiently:

    • Payment processors (e.g. Stripe, PayPal)

    • Website hosting platform (Squarespace)

    • Delivery services (e.g. Royal Mail, courier providers)

    • Accounting and compliance tools (if applicable)

    We do not sell, rent, or trade your personal data.

    All third-party service providers are required to handle your data in compliance with UK data protection laws.

    7. Your Rights Under UK GDPR

    You have the right to:

    • Access – Request a copy of your personal data

    • Rectification – Correct inaccurate or incomplete data

    • Erasure – Request deletion of your data (in certain circumstances)

    • Restriction – Ask us to limit how we use your data

    • Object – Object to certain types of processing

    • Data portability – Request your data in a portable format

    • Withdraw consent – Where processing is based on your consent

    To exercise any of these rights, contact us at: support@hardboiledart.co.uk
    We may need to verify your identity before responding.

    If you are not satisfied with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
    https://ico.org.uk

    8. Cookies and Tracking Technologies

    We use cookies and similar technologies to enhance your browsing experience and analyse site traffic. You can accept or reject non-essential cookies via our cookie banner.

    For more information, please refer to our Cookies Notice (link this to your full cookies page if you have one).

    9. Data Security

    We take appropriate technical and organisational measures to protect your personal data, including:

    • SSL encryption

    • Secure payment gateways

    • Restricted access to personal data

    • Secure, GDPR-compliant hosting via Squarespace

    Despite our efforts, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we take all reasonable precautions to protect your data.

    10. International Transfers

    We primarily store and process data within the UK and EEA. Some of our third-party service providers may transfer or store data outside the UK (e.g. in the US). In such cases, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses or equivalent measures).

    11. Changes to This Policy

    We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be available on this page with the updated effective date.

    We encourage you to review this policy regularly.

    12. Contact Us

    For any questions about this Privacy Policy or how we handle your data, please contact:

    Hard Boiled
    Email: support@hardboiledart.co.uk

  • Hard Boiled Fine Art Gallery uses cookies to enhance your experience on our website. Cookies are small files stored on your device that help us understand how visitors interact with our site, enabling us to improve functionality and performance.

    What Cookies Do We Use?

    We use two types of cookies:

    • Necessary Cookies: These are essential for the basic functioning of our website, allowing you to navigate and use key features.

    • Analytics Cookies: These collect information about how visitors use our site, helping us understand and improve user experience.

    Managing Cookies

    You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect your experience on our site.

    By continuing to use our website, you consent to our use of cookies as described in this policy.